CORE BUSINESS · NOT AN AFTERTHOUGHT

Warehousing, Fulfillment & Technical Support

Techcess operates North America warehousing alongside metrology sales — inventory visibility for OEMs, spare parts, and after-sales response from Plano / Dallas.

Warehousing & Fulfillment

Dallas-area hub, FIFO, insurance, ERP visibility for OEMs.

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Troubleshooting & Tech Support

Application engineering, remote diagnostics, 24h response.

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After-Sales Service

Calibration, spare parts, repair coordination, on-site training.

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01 · Warehousing & Fulfillment

US warehouse overview

Facility

Dallas warehouse located in Carrollton, Texas — ~15 mins to DFW airport
~5,000 SF warehouse space, easily expandable
Surveillance cameras cover all warehouse, 90-day recording
High-value insurance coverage
FIFO (First In First Out) complied
ERP inventory management system

Inventory management

Techcess ERP system to manage inventory
Daily, weekly, monthly consumption and reconciliation via ERP
OEM can access real-time inventory monitoring via ERP

02 · Tech Support

Troubleshooting & technical support

US-based application engineering for TDM-TEK equipment — method development, installation support, and remote troubleshooting.

24h technical response

Priority channel for installed-base customers in North America.

Application engineering

Recipe / method support for perovskite and multi-industry thin films.

03 · After-Sales

Calibration, parts & repair

Spare parts staged in the US warehouse; calibration and repair coordinated with TDM Technology.

Calibration

Scheduled calibration support for installed tools.

Spare Parts

US-stocked parts with FIFO fulfillment from Carrollton.

Repair

Repair logistics and RMA coordination.

Contact

Talk to Techcess

Metrology solutions, equipment, or warehousing / fulfillment inquiries.

2605 Technology Drive, Suite 300, Plano, Texas 75074 · +1 (214) 685-2392